Shipping & Returns

You may order 7 days a week, 24 hours a day using our on-line ordering system!  Search for the items you want and add them to your shopping cart. Internet orders entered after 3:00 P.M. Pacific Standard Time (PST) will be promptly processed and shipped on the next business day.

We also accept orders by:
Fax: (+1) 805-529-5364
Phone: Toll-free at 888-498-3242.

Our offices are open Monday through Friday, 8:00 AM to 5:00 PM (PST)
When ordering over the phone, please have your list of part numbers and quantities available, along with payment information.
Note: Calls may be recorded or monitored for quality and training purposes.

UNITED STATES & CANADA ORDERS

No Minimum Order Requirement:

At HASCO, Inc., there is no minimum order value or line item requirement.

Unless otherwise stated, orders are shipped FedEx or UPS Ground Prepaid and Add.

Shipping (Including Freight collect and Shipping Insurance):

Orders shipped via UPS or FedEx are charged based on the current carriers' rates. Insurance may be added to your shipment.  You must request insurance coverage during checkout by typing a note in the "Order Comments" box.  We will contact you with information on the payment method for the additional charge.

Same-Day Shipment

Same-day shipment applies to orders received Monday through Friday prior to:
· 3:00 P.M. PST - UPS Next Day (Red), 2nd Day (Blue), 3rd Day (Orange) & UPS Ground
· 3:00 P.M. PST - FedEx Priority, Standard, 2nd Day, & 3rd Day .

Payment Terms

1. Credit Card: MasterCard, VISA, American Express or Discover credit card, all purchase cards, PayPal and major bank debit cards.
2. Open Account Credit: Available to businesses, schools and agencies in the USA and Canada. Subject to credit approval. Approval can begin by fully completing a credit application.
3. EFT/Wire Transfers: Please call or e-mail hytech@hyth.com for details.

Returns

1. To initiate a return, customers must either obtain a Return Material Authorization (RMA) number from our Customer Service team or fill out and submit the QF-116 RMA Request form, available at the following link: RMA Request Form  Unauthorized returns will not be processed. Ensure the RMA number is prominently displayed on the outside of the return package for efficient processing. Customers are responsible for all return shipping expenses.
2. The seller reserves the right to decide the appropriate resolution for returned merchandise, which may include a refund, store credit, replacement, repair, returning the item as-is, disposal with consent, or reimbursement of shipping costs. This decision will be based on the HASCO's Limited Warranty as outlined in our Terms and Conditions and the specific circumstances of the return.
3. For items that are regularly stocked and were ordered incorrectly, a Return Material Authorization (RMA) number must be requested within 30 days of the original purchase. Full credit can only be issued if the returned items and their packaging are in pristine, resalable condition. A restocking fee of up to 20% of the purchase price may be applied to items not returned in their original, unopened condition. No credit will be issued for returns made more than 30 days after the invoice date or for orders totaling over $500.00. All shipping costs for returns are the responsibility of the buyer.
4. Products not typically kept in stock as finished goods, such as cable assemblies, special orders, custom orders, non-standard products, or items requiring assembly or manufacturing before shipping, are non-returnable unless they are defective.
5. Defective products must be returned with a clearly marked Return Material Authorization (RMA) number on the package.
6. For distributed products not manufactured by the seller, any returns after 30 days from the invoice date must be managed directly with the manufacturer, in line with their warranty terms.

INTERNATIONAL ORDERS

The following are additional terms and conditions for orders shipping outside the United States. We look forward to doing business with you. Please contact us directly at hytech@hyth.com.

International Service Charge:  A 5% Credit Card fee will be added to all international Orders.

End User Declaration: An End User Declaration (QF-115) is required for all international orders.  This document must be completed, including all part numbers and The Company Name for the ultimate destination of the product being purchased.

International Shipping:

We ship orders by UPS, FedEx, or DHL (with an approved account number) with delivery in 2 to 3 days to most locations worldwide. Same-day shipment is available subject to the same time constraints for receiving the order as noted above. All orders shipped are charged the actual shipping cost based on the current carriers rates.

International Taxes and Duties:

Customer is responsible for duties and taxes.

International Returns:

All Sales are final and thus, once an order is processed by HASCO Inc., they may not be returned for credit or exchange except as covered by the Limited Warranty. All cable assemblies are made for each specific order and are non-cancellable and not returnable. In cases where cable assembles are approved for return, a 20% restocking fee is requires..

International Order Cancellation:

If an order is cancelled prior to shipment, international customers will be refunded the amount of the sale, minus the 5% credit card fee.

PAYMENT TERMS

Currency:

All payments will be converted to U.S. Dollars. All pricing displayed under any international section of the HASCO Inc., website is based on the U.S. Dollar list price, and converted to the displayed currency using exchange rates available at the time of the transaction. Credit card purchases may be slightly different from the price displayed depending on the exchange rate and service charges applied by your credit card company.

Credit Cards:

MasterCard, VISA, Discover, and American Express. Credit Card billing information must be verified on new customers prior to shipping the order.

Open Account:

Established for companies based in USA and Canada only. For additional information regarding Credit Terms, please contact our Customer Service department at +1 805-529-5085.

Prepaid Wire Transfers for Offline Orders:

Once order has been placed, you may wire the funds to our bank. We will contact you with the total amount and wiring instructions which will include shipping charges and a $40 wire transfer fee. Orders will not be accepted until funds have been received in full and Purchase Order (PO) has been received.