Milpower Terms and Conditions

MILPOWER WARRANTY - DEFECTS IN THE PRODUCTS

The Supplier shall in a period of 1 year following the date on which the risk in the Products passed to the Purchaser, be liable for manufacturing and material defects in the delivered Products. The Supplier’s liability for defects is limited to defects that the Purchaser can prove existed at the date the risk in the Products passed to the Purchaser.

The Purchaser shall notify the Supplier in writing of any defects in the Products that has been detected upon arrival inspections, installation or use of the Products, immediately. Should the Purchaser fail to provide the Supplier with such notification, the Supplier shall be discharged of any liability for defects in the Products that reasonably could have been detected by such inspections.

Upon receipt of a product defective notice, the Supplier shall, at its own choice, either repair or replace the defective Products. The Supplier shall be given reasonable time and opportunity for such repair or replacement and any denial of the same by the Purchaser shall discharge the Supplier from his liability.

The precondition for repair or replacement of the defective products related to manufacturing or material defects under the warranty period shall be that the products have been used and or installed;

• Purely in accordance with their intended purpose and application specifications,
• Within the specified operational envelope, e.g. environment boundaries,
• With power within the specified range, i.e. voltage, current and frequency boundaries,
• In a professional and legal manner and in accordance with product data sheet and installation instructions provided.

The warranty does not cover;

• Product defects due to general incorrect or negligent storing or use of the products,
• Product defects due to exposure to extreme conditions, e.g. thunder, lightning, water ingress, fire, bad ventilation or other conditions beyond the control of the Supplier,
• Failures due to compatibility issues between the products and the installation environment
• Products that have been modified or repaired without the prior written approval of the Supplier
• Normal maintenance and repair work of the installed products.

In so far as the Purchaser’s notification of defects proves justified the Supplier will cover necessary costs related to the repair work or replacement of the products leading to a full restoration of the defective Products.

The Purchaser shall not be entitled to return the Products to the Supplier unless the Supplier has provided his prior written approval thereto.

If the return is approved by the Supplier, the Purchaser will receive an RMA number (Return Material Authorisation) and shipping instructions. The goods are then well packed by the Purchaser and clearly marked with address and RMA number, returned.

If the repair or replacement of defective Products is unsuccessful or cannot be effected within agreed deadlines, the Purchaser shall be entitled to cancel the contract whereby the Supplier shall credit the Purchaser for the payments that have already been made for the Products (if any).

For non-warranty product, the Supplier will support repair, maintenance and re-calibration based on quotation provided upon request for up to 15 years.